Privacy Policy

Thank you for choosing to be part of our community at LG H&H UK Ltd. ("LGHH UK", "we," "us," or "our"). We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal data, please contact us at contact-us@lghnhuk.com.

This privacy policy describes how we might use your information if you:

• Visit our website at www.lghnh.co.uk("the Website")
• Buy our products bearing the trademark of Euthymol, Reach, Imprintu and belif (the “Products”)
• Contact us via email or other means
• Engage with us in other related ways ― including engaging in any of our sales, marketing activities, or events

In this privacy policy ("Policy"):

"Controller" means LG H&H UK Ltd., the company acting as controller of your personal data as that term is defined in the GDPR.

"Personal data" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Where we refer to 'your information' in this Policy, we are referring to personal data concerning you.

"Services" means any services we provide through your interaction with the Website, and other related services, including any sales, after-sales, marketing, or events.

The purpose of this Policy is to explain to you in the clearest way possible what personal data concerning you we collect, how we process it, and what rights you have in relation to that processing.  

Please read this Policy carefully, as it will help you understand what we do with the information that we collect, in accordance with the applicable law, which includes the General Data Protection Regulation (EU) 2016/619 (“GDPR”), as it is saved and incorporated into United Kingdom law by the European Union (Withdrawal) Act 2018 and as modified by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.

 

This Policy is directed at data subjects located in the UK and European Economic Area (“EEA”) specifically and provides all the information required to be provided by Articles 13 and 14 of the UK and EU GDPR.  If you are located outside the UK or the EEA, some of the information contained in this policy will not apply to you.  You should refer to the LGHH website in your territory, where you can find further information on the use of your personal data and your rights.

 

Table of Contents

 Contents

1. WHAT PERSONAL DATA DO WE COLLECT?
2. HOW DO WE USE YOUR PERSONAL DATA?
3. WILL YOUR INFORMATION BE DISCLOSED TO ANYONE?
4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. COOKIES AND OTHER TRACKING TECHNOLOGY
10. DO WE MAKE UPDATES TO THIS POLICY?
11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

 WHAT PERSONAL DATA DO WE COLLECT?

 We collect the following categories of personal data when you: (i) disclose it to us; (ii) when we collect it automatically; and (iii) when you give us permission to collect it:

• Identifiers, such as your name, email address, username, physical address, phone number, and IP address
• Commercial information, such as the products and services you have purchased from us
• Payment information, including credit card details, verification details, or information provided by any of our payment providers
• Internet or other electronic activity information, including service usage records, access logs, cookies, advertising identifiers (AAID, IDFA) and how you have interacted with our the Website or Services
• Geolocation data, to the extent this information is inferred from your physical address or IP address

For more information about how we collect each category of personal data, please see below.

 Personal data you disclose to us

In Short: We will collect and process certain personal data when you provide it to use through your interaction with the Website and Services

We collect personal data that you voluntarily provide to us when you use the Services, express an interest in obtaining information about us or our products and services, or participate in activities related to the Services, or otherwise when you contact us.

 The personal data that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal data we collect may include the following:

- Content Rating, search history and feedback. We will collect your content ratings, browsing and search history, and details of any feedback you provide on content on the Website.

- Feedback/Support. If you contact us for support we will collect your name and email address, as well as any other content that you send to us, in order to reply. We may ask you for feedback on your experience with our support function, in which case we will collect sand store this data.

- Contact and Mailing List. When you sign up for one of our mailing lists, or contact us, we collect your email address or postal address.  

- Payment Data. There are a number of different ways to make a payment relating to the Services, which will require you to provide data necessary to process your payment, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

 Payments for purchases made through the Website can be made with a credit/debit card, which will require us to process data relating to this payment method, as well as other personal data including your address and identification details necessary for processing the payment.

 Payments for purchases made through the Website can also be made using Shop Pay, Apple Pay, or Google Pay. In that case, all payment data is stored by Shopify/Apple/Google and will be collected, used, and disclosed as described in the Shopify/Apple/Google privacy policy relating to your jurisdiction. In regard to Shopify privacy policy and Apple privacy policy, you can find this on the shopify.com and apple.com website, respectively, for your location and clicking the 'privacy policy' link at the bottom of the page; for Google privacy policy, you can find this on https://policies.google.com/privacy?hl=en-US.

All personal information that you provide to us should be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your device characteristics and your interactions with the Website, — is collected automatically when you use our Services.

We automatically collect certain information when you use the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your device characteristics, operating system, language preferences, referring URLs, device name, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. For more information, please see the “COOKIES AND OTHER TRACKING TECHNOLOGY” Section of this Policy.

The information we collect includes:

- Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include device information, settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

- Device Data. We may collect device data such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as device and application identification numbers, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.

Information collected at your option

In Short: We collect certain information with your permission, specifically information you provide through the website of social channels.

We use this information for the purposes described in the “HOW DO WE USE YOUR PERSONAL INFORMATION?” section below. We do not sell your personal information for money, however, we may share it for personalized advertising purposes. For more information about how long we retain this information, see the “HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?” Section.

HOW DO WE USE YOUR PERSONAL DATA?

In Short: We process your personal data for various purposes in order to pursue our legitimate business interests, fulfil a contract with you, and in some cases in order to comply with our legal obligation.

Purposes and legal basis of processing.  We use personal data collected via our Services for a variety of business purposes as described below.   In most cases we process your personal data for these purposes in order to pursue our legitimate business interests.

In some many situations we will have more than one purpose. For example, if you have purchased one of our products or services, we will also collect and process your personal data in order to perform our contract with you.

In certain situation we may also process personal data concerning you in order to comply with a specific legal obligation, for instance where specific rules apply in the context of promotions.  

To enable you to create or log in to your account. We may use your information to help you create and/or log in to your account.

To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

To take your payment or pay you any refunds due.  Your information, including payment information, will be used to collect, allocate and verify your payment, and to issue any refund or reimbursement in the event you return a product or we need to repay you for any other reason.

To fulfill and manage your orders. We may use your information to fulfill and manage your orders, returns, and exchanges made through the Services.

To enable upload of review messages. We may use your information to enable you to upload review messages, such as photo reviews.

To request feedback. We may use your information to request feedback and to contact you about your use of our Services.

To send administrative information to you. We may use your personal data to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

To enforce our terms, conditions and policies for business purposes, or to comply with legal and regulatory requirements.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request for information, we may need to inspect the data we hold to determine how to respond.

To administer prize draws and competitions. We may use your information to administer prize draws and promotions or competitions when you elect to participate in our promotions or competitions.

To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

To send you marketing and promotional communications. We may use the personal data you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal data from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).

For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal data.

WILL YOUR INFORMATION BE DISCLOSED TO ANYONE?

In Short: We share your personal data as needed to fulfil the purposes described in this Policy and as permitted by applicable law.

We may disclose your personal data as described below.

• With Our Service Providers.We may share your personal data with third-party service providers acting on our behalf to help us operate our Services. Service providers and vendors provide us with support services such as credit card processing, website hosting, community and feedback management, analytics services, surveys and research services, and network maintenance. These third parties can only use your information in accordance with our documented instructions and must comply with the information security protections we have put in place.
• When you 'Contact Us' through the link on theOur customer services team will handle your enquiry.  Our customer team will only process the personal data you provide, or to which it has access though its use of our systems, in accordance with our documented instructions
• Within Our Corporate Organization.We may share your personal data within our organization, to provide you with the Services and take actions based on your request, such as our parent company, subsidiaries, and corporate affiliates, joint venturers, or other companies under common control with us.
• During Business Transaction or Other Asset Transfers. We may disclose and transfer information about you to buyers, service providers, advisors, potential transactional partners or other third parties in connection with the advisors, potential transactional partners or other third parties of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets. By engaging with us or using our Services, you understand and agree to our assignment or transfer of rights to your personal data. We will notify you in the event of any such change in ownership or control of your personal data.
• For Legal Compliance & Safety.We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal processes, such as a court order or subpoena; (b) comply with requests from auditors, examiners or other regulators; (c) exercise, establish or defend our legal rights; or (d) protect your, our, or others’ rights, property or safety.
• With Our Business Partners.Subject to applicable law, we may share your personal data with our business partners, such as, for permitted marketing purposes, or for co-sponsored events based on your voluntary participation.
• With Your Consent.  We may share your personal data with other companies if you give us permission or direct us to share your personal data.

 IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

 In Short: We may transfer, store, and process your information in countries other than your own.

Our servers and personnel engaged in the processing of personal data to which this Policy relates are located in the United Kingdom. We will always apply appropriate safeguards to protect personal data concerning you, and your rights and freedoms in relation to that personal data, when it is processed outside the jurisdiction of the GDPR.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will retain your information for as long necessary to provide you Services you have requested or for other purposes stated in this Policy. We will cease to retain your personal data or remove the means by which the personal data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes. If you wish to request that we no longer use your information to provide you services, please contact us at contact-us@lghnhuk.com. Please note that, we may still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and defend and/or prosecute legal claims.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal data through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, transmission of personal data to and from us is at your own risk. You should only access the Services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal data from or provide the Services to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal data from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any personal data we may have collected from children under age 18, please contact us at contact-us@lghnhuk.com.

WHAT ARE YOUR PRIVACY RIGHTS?

Under the GDPR, and other data protection law applicable in the EEA and UK, you have certain specific rights relating to your personal data which are set out below.  

Access – In all circumstances you have the right to access your personal data and certain information about how and why we are processing it, including, in most cases copies of personal data that we process

Rectification – In all circumstances you have the right to have any inaccurate or incomplete personal data rectified without undue delay

The following rights do not apply in all circumstances.  However, you are always welcome to contact us with any request relating to processing of your personal data and, even if we are not obliged by law to comply with your request, we will try to accommodate your wishes.

Erasure – sometimes called the ‘right to be forgotten’, in certain circumstances, you have the right to have your personal data erased without undue delay

Restriction - in certain circumstances, you have the right to have our processing of your personal data restricted

Data portability - in certain limited circumstances, you have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance

Objection - in circumstances where we are processing personal data that concerns you on the lawful basis of legitimate interest only, you have the right to object to the processing of your personal data carried out by us or on our behalf.

Withdrawal of Consent – If you have provided us with your consent to process your data, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our agreements with you and/or comply with applicable legal requirements.

Making a Complaint

Although we would strongly encourage you to let us try and resolve any issue you have regarding your personal data first, in all cases where you think we have not complied with the requirements of the GDPR as it applies to your personal data, and in addition to your rights set out above, you have a right to lodge a complaint with a Data Protection Supervisory Authority.

If you are located in the UK, you can send your complaint directly to the Office of the Information Commissioner (ICO): casework@ico.org.uk or 0303 123 1113 / +44 1625 545 700; www.ico.org.uk.

If you are located in the EEA, you can send your complaint directly to the Supervisory Authority in the relevant EU member state, details of which can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe button in any email you receive. You will then be removed from the marketing email list — however, we may still communicate with you, for example to, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may contact us using the contact information provided.

Before fulfilling your request, we are required by law to have you to verify the personal data we already have on file to confirm your identity. If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.

You may use an authorized agent to submit a rights request on your behalf.  If you use an authorized agent to submit requests on your behalf, we will require you to directly verify your identity with us, or have you directly confirm with us that the authorized agent has been authorized to act on your behalf.

COOKIES AND OTHER TRACKING TECHNOLOGY

Our third-party website operator Shopify uses cookies and similar digital tracking technologies (such as pixels, web beacons, and tags) (collectively “cookies”) when you access the website.  For further details on cookies used and your rights, in this section, we explain how we use cookies and similar digital tracking technologies (such as pixels, web beacons, and tags) (collectively “cookies”) on our Website and other online services. We use cookies for a number of purposes as set out below. Cookies can be placed on our Website by us or by third-party partners we engage for our purposes. Third-party cookies may also be deployed on our behalf on third-party websites (e.g., to measure the effectiveness of ads). In any case, you may opt-out from cookies at any time here, or by changing your browser settings accordingly. However, as a consequence of your opt-out, certain functions, portions or features of our Website may cease working or may prevent you from fully benefiting of our online services.

Categories of Cookies. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and these types enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. The main categories of cookies we use include:

• Strictly Necessary. These cookies are essential to enable you to move around the online services and use its features and ensuring the security of your online transactions with us and online access to our Website. Without these cookies, services you have asked for, such as completing a transaction, cannot be provided. These cookies don’t gather information about you for the purposes of marketing. Example: cookies that allow the website to hold items in your cart while you are shopping online.
• Performance. These cookies allow us to count the number of visitors and collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is used to improve how a website works and the user experience. By using our Services you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see “How to manage your cookies” section below). Example: cookies that count page visits, bounce rates, or load times.
• Functionality. These cookies allow us to recognize you when you return to our Website and allows the Website to remember choices you make (such as your user name). They may also be used to provide services you have requested such as watching a video. The information these cookies collect is de-identified (i.e., it does not contain your name, address, account details, etc.) and they do not track your browsing activity across other websites. By using our online services you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see “How to manage your cookies” section below). Example: social sharing cookies.
• Targeting/Marketing. These cookies make marketing messages more relevant to you. We or a third-party advertising network may collect information relating to your browsing history and interests to tailor relevant advertising to you. The advertisement network partner may use marketing cookies to collect usage, navigational or other data about your activities on our Website to provide you targeted advertising based upon your interests, limit the number of times you see the same advertisement on our Website and to help measure the effectiveness of advertising campaigns. Example: retargeting cookies for ad networks.
• Personalization. These cookies may also be used on our Website to personalize your shopping experience and enable you to use certain functions, to deliver ads which might be relevant to you, or for us to conduct internal testing on what works best for our customers.

Why We Use Cookies. We use cookies for the following purposes:

• to enable basic functioning of our website or to fix any technical issue through gathering relevant technical data;
• for web analytics to improve our website (structure, features, accessibility and usability, content) or to fix any technical issue through gathering relevant technical data;
• to enable certain basic functions of online browsing and shopping with us (for example, save information you generated or provided on our website such as preferred items, items placed in the cart, billing address to save time and effort when you next return to our website or shop with us);
• to monitor the effectiveness of our online ads and marketing (by recording your interactions with our ads on third-party websites, our social media platforms or our marketing emails); and
• to learn more about your preferences and Internet browsing tastes to provide you with tailored advertising (you certainly don’t want to hear from us about something you are not interested in).

How to Manage Your Cookies. The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies atc, but please visit the links below to opt-out of marketing cookies from the third party behavioral advertising providers that are participants in the NAI and/or DAA consumer choice mechanisms:

• Network Advertising Initiative: NetworkAdvertising.org/choices/
• Digital Advertising Alliance: aboutads.info/choices/

Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it may affect the user experience.

Analytics. We use Google Analytics, which uses cookies and other similar tracking technologies, to perform website analytics. Learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link.

Do Not Track Signals. Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.  If you do not wish to allow us to do this, you should not use the Website or the Services.

DO WE MAKE UPDATES TO THIS POLICY?

 In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes and/or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at contact-us@lghnhuk.com.

If you are located in the EEA, you may also contact our EU representative: LG H&H UK Ltd., WeWork, 198 avenue de France, 75013 Paris, France, contact-us@lghnhuk.com.