How do I join LG H&H Shine Loyalty program?
Simply create an account with us, and you will automatically be enrolled in our LG H&H Shine Loyalty Program.
When do I get my Shine Points?
Shine Points are fully rewarded 7 days after a successful dispatch. They will show as pending in your account until that time. We allow for 7 days in case you need to return anything from your order.
How do I check my Shine Points balance?
Log in to Your Account to see your Shine Points balance. You’ll see the points which can be used right away, as well as any pending points. Pending points will become active after 7 days of completing your purchase.
How do I redeem my Shine Points?
Log into Your Account and head to the LG H&H Shine loyalty area. You’ll be able to see the Shine Points available to redeem, plus a number of +Credit options ranging from £5 - £25. Select an amount you wish to redeem. The +Credit you’ve chosen is then automatically added to your account. Shop away and make sure to apply the credit at basket! Your credit expires are 30 days of being converted from points.
Will promotional codes affect my Shine Points?
If you're using a promotional code with your order, the Shine Points you earn will be based on your final order value, once the promotional code has been applied.
Can I earn Shine Points if I use Guest Checkout?
You will NOT earn Shine Points on any orders that go through Guest Checkout, and your points will not be added retrospectively if you joint a LG H&H shine loyalty program later.
How do I collect Shine Points on reviews?
Simply leave reviews on products you have purchased. We’ll reward you with up to 10 Points for every review left.
How do I get my birthday gift?
To receive your birthday gift, ensure that your Shine Program Profile is completed before the 1st day of your birthday month. We will send you a voucher or a free gift to your address. A code for your birthday gift will be emailed to you at the start of your birthday month. You can use this code to redeem your birthday voucher order on LG H&H. The code can only be redeemed in a single purchase and will expire at the end of your birthday month.
What are the Double Shine Points events?
Keep an eye on your emails! We’ll let you know of any upcoming events throughout the year.