Shipping policy

1. Track your order

Please go to ‘My order’, log in and select the order you'd like to track, then click the 'Track shipment' button.

If the tracking button doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon up to 3 days processing days. Please allow until the estimated delivery date for your order to be delivered.

1. Check the estimated delivery date

You’ll find the estimated delivery date in your Order Confirmation email or by checking 'My Orders'.

Please note that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date on peak seasons.

1. Why has my order not arrived yet?

• If your order hasn't arrived on the specified delivery date, we recommend taking the following steps:

• Check with the Carrier: Sometimes, the carrier may have left a contact card if there was an issue with the delivery attempt. Contact the carrier to inquire about the status of your delivery.

• Allow 7 Days: Please allow up to 7 days from your delivery date after receiving your shipping confirmation email for the parcel to arrive. In some cases, deliveries may experience minor delays.

• Track Your Parcel: You can track each parcel separately using our virtual assistant on the website. Simply ask the virtual assistant, "Where is my order?" and enter your order number for updated order information. You can also do this by clicking on the link provided in your email.

We appreciate your patience during the delivery process. If you haven't received your parcel even after 7 days, please don't hesitate to reach out to our Customer Care team for assistance.

1. Do we ship outside UK?

Sorry, we only ship to England, Scotland, Wales, and Northern Ireland.  For more details, please check our delivery information or contact our customer service.